We have a 15-day exchange policy, which means you have 15 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If Item does not met this conditions, Item will be rejected upon return.
To start a return for an exchange, you can contact us at firstname.lastname@example.org. If your request is accepted, we’ll send you a return shipping address. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items
The fastest way to ensure you get what you want is to return the item you have, Include your order number and the accurate size you want, and once the return is accepted, a new shipment will be sent to you.
We accept exchange ONLY and no refunds